IDVIA Flow Finder

Don’t lose users, bring them back

When someone gets stuck in your sign-up process, Flow Finder reacts instantly: it analyzes the situation and provides an alternative path so they can complete their onboarding successfully.

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Live session · User 2481Live session · User 3107Live session · User 5520

Desktop · Safari3 failed uploadsBerlin, DE Android · ChromeLow lightMadrid, ES iPhone · AppBank not listedLisbon, PT

Back on track, no restart

Bank account opening Insurance policy Loan application In progress Stuck Rerouting Onboarded

Details ID document Selfie Contract Upload failed 3 times 75%22%41% Enhanced mobile capture

Quote Health form Liveness e-Sign Low light, 2 retries 81%18%47% Guided by IDVIA Agent

Income Bank link ID check Agreement Bank not listed 88%34%19% Statement upload

+28%

Recover up to 28% more users who were about to drop off

Real time

It reacts at once: no interruptions, no restarts

1 API

Easily integrates with your app

Regulated

Designed for all regulated sectors

How it works

Every blockage becomes a recovery

Traditional onboarding flows are rigid: if the user gets stuck, they leave. Flow Finder detects the issue and suggests an alternative route tailored to that user, increasing conversion without extra effort from your team.

Example: a user keeps failing to upload their document. Flow Finder proposes Enhanced Mobile Document Capture, and the flow carries on with the selfie and a quick risk check. No restart, no lost user.

Flow Finder Live sessionsIncoming signalResultsRecommended flow demo@idvia.com

Live sessions 3 active

SJ Sarah Johnson Contract 2:10 On track

PS Peter Schmidt Document upload 0:42 Stuck

JD John Doe Selfie 1:05 On track

Peter Schmidt is stuck at Document upload

Incoming signal POST /v1/flow-finder/evaluate

{ "user": "Peter Schmidt", "stuck_at": "document_upload", "issue": "technical-issues", "device": "desktop, Safari", "location": "berlin, de" }

Received in 38 ms

Recommendation Enhanced Mobile Document Capture Confidence 75% Reasoning The user is on desktop Safari and keeps failing the upload.A mobile capture flow with real-time guidance fits their profile.It keeps GDPR compliance and the required verification level. Processing time: 4.62s

User context Stuck atDocument uploadIssuetechnical-issuesLocationberlin, deDocumentNone

Recommended flow Est. 9 min

1 Data Capture Mobile form with auto-complete 2 minRequired

2 New path Document Verification Mobile capture, real-time guidance 4 minRequired

3 Biometric Verification Selfie with liveness detection 2 minRequired

4 Risk Scoring Quick automated check 1 minRequired

Launched to Peter Schmidt

Why Flow Finder

Why choose IDVIA Flow Finder

Flow Finder plugs into the onboarding you already have. It only steps in when a user needs it, with the path that suits them best.

01Immediate conversion

Don’t let frustration turn into abandonment. Flow Finder steps in the moment a user gets stuck, before they leave.

02Intelligent personalization

Every recommendation adapts to the user’s profile and moment: their device, their issue and where they are in the flow.

03Speed and ease

Integration in hours, results in days. One call from your app, and Flow Finder does the rest.

Ready to win back the users you’re losing?

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