01Identity checks that fail
Older patients and unsteady hands struggle to capture an ID, and the telehealth visit never starts.
Use case · Healthcare
Register more patients, with less paperwork
Patient registration, health insurance enrolment and telehealth sign-ups ask for documents and details people struggle with, often when they feel unwell. IDVIA recognises who needs help and adapts the journey so they get to care.
Where it applies
Every registration your patients start
Each journey asks for different details, and each has a step where most patients stall. IDVIA watches every step, so it is there at that exact moment.
Where onboarding breaks
Four moments where patients give up
Healthcare journeys reach people at vulnerable moments. A confusing step does not just cost a sign-up, it can delay care.
02Cards and letters left at home
An insurance card or a referral letter is requested while the patient is away from home.
03Consent that confuses
Long consent texts about health data make patients hesitate, unsure what they are agreeing to.
04Registration in limbo
A registration waits for manual checks, and the patient books elsewhere or simply gives up.
How IDVIA turns it around
One patient, four moves
Insights, Platform, Agent and Flow Finder work together on every registration, in real time and on top of the systems you already run.
Move 01
Spots the risk
Two failed ID captures and a long pause on the consent screen: Insights flags the patient as about to give up.
Learn more about IDVIA InsightsMove 02
Decides the move
Platform picks the best intervention for this patient at this step, and launches it instantly.
Learn more about IDVIA PlatformMove 03
Guides in person
A video agent explains the consent in plain words and guides the ID capture, in the patient’s language.
Learn more about IDVIA AgentMove 04
Finds another way
Insurance card at home? Flow Finder looks up cover by ID or lets the patient add it later.
Learn more about IDVIA Flow FinderIdentity checks and health data consent stay intact at every step, with a complete audit trail.
Key benefits
What changes for your organisation
More patients registered, less paperwork for your staff and privacy that never bends.
More patients registered
Registrations that used to stall now reach care.
Help when it is hard. IDVIA steps in where patients struggle, from ID capture to consent.
A way past every blocker. A card left at home no longer ends the registration.
Measured, not guessed. Every recovered patient is tracked, so you see the impact in your own numbers.
Less paperwork
Complete records from the first try.
Complete records. Patients are guided until every detail and document is valid.
Fewer calls. Questions are answered on the spot instead of by your front desk.
More time for care. Less admin for your staff means more time for patients.
Privacy by design
IDVIA changes how each step is presented, never what the regulation requires.
Your rules stay yours. Identity checks and consent stay exactly as you define them.
Only accepted alternatives. Flow Finder offers just the routes your policy allows.
A complete audit trail. Every intervention is logged, from trigger to outcome, ready for audit.
More use cases
Whatever your industry
Financial Services
Bank account openings, credit applications and loan requests.
Crypto & Blockchain
KYC and AML checks for exchanges and wallets, without adding friction.
Gaming & Esports
Player account creation, age verification and secure payments.
Insurance
Policy applications, claims processing and customer identity verification.
Telecommunications
Registration for new mobile lines or internet plans.
E-Commerce & Retail
Account creation, loyalty programmes and checkout completion.
Ready to register more patients?
See how much your organisation could recover, or talk to us about your onboarding.