01Age checks at checkout
Alcohol, vapes or knives need an age check, and a failed scan ends the order at the very last step.
Use case · E-Commerce & Retail
Fewer abandoned carts, more loyal customers
Account creation, age-restricted products, buy now pay later and payment checks all add steps between the cart and the order. IDVIA notices the shopper about to leave and offers the help, or the alternative, that gets the order through.
Where it applies
Every step between the cart and the order
Each journey adds its own checks, and each has a step where most shoppers leave. IDVIA watches every step, so it is there at that exact moment.
Where onboarding breaks
Four moments where shoppers leave
Shoppers expect checkout in seconds. Every extra verification step is a reason to leave the cart for later, or forever.
02Pay later paperwork
Buy now, pay later asks for documents shoppers did not expect, so the basket is left behind.
03Forced sign-ups
Asking for an account before payment makes shoppers wonder if it is worth it, and many leave.
04Orders on hold
An order waits for a manual fraud check, the shopper gets no news and buys elsewhere.
How IDVIA turns it around
One shopper, four moves
Insights, Platform, Agent and Flow Finder work together on every checkout, in real time and on top of the store you already run.
Move 01
Spots the risk
Two failed age checks and the cursor heading for the close button: Insights flags a high chance of abandonment.
Learn more about IDVIA InsightsMove 02
Decides the move
Platform picks the best intervention for this shopper at this step, and launches it instantly.
Learn more about IDVIA PlatformMove 03
Guides in person
A video agent explains why the age check is needed and how to pass it, in the shopper’s language.
Learn more about IDVIA AgentMove 04
Finds another way
No ID to hand? Flow Finder offers a bank check or verification on delivery your policy already accepts.
Learn more about IDVIA Flow FinderAge, payment and fraud checks stay intact at every step, with a complete audit trail.
Key benefits
What changes for your store
More orders completed, more customers coming back and checks that never bend.
More orders completed
Carts that used to be abandoned now check out.
Help at checkout. IDVIA steps in at the age check, payment or sign-up, where carts are abandoned.
Another way to verify or pay. When one option fails, shoppers get another your policy accepts.
Measured, not guessed. Every recovered order is tracked, so you see the impact in your own numbers.
More loyal customers
A smooth first order brings them back.
A first order that works. A smooth first purchase is what brings shoppers back for the next one.
Loyalty sign-ups that finish. Programme sign-ups are guided to the end, welcome offer included.
Fewer support contacts. Doubts are solved in the moment, not by email days later.
Compliance by design
IDVIA changes how each step is presented, never what the regulation requires.
Your rules stay yours. Age, payment and fraud checks stay exactly as you define them.
Only accepted alternatives. Flow Finder offers just the checks and payment methods you allow.
A complete audit trail. Every intervention is logged, from trigger to outcome, ready for audit.
More use cases
Whatever your industry
Financial Services
Bank account openings, credit applications and loan requests.
Crypto & Blockchain
KYC and AML checks for exchanges and wallets, without adding friction.
Gaming & Esports
Player account creation, age verification and secure payments.
Insurance
Policy applications, claims processing and customer identity verification.
Telecommunications
Registration for new mobile lines or internet plans.
Healthcare
Patient registration, health insurance policies and data verification.
Ready to recover more carts?
See how much revenue your store could recover, or talk to us about your checkout.