01The liveness check fails
Poor light or an old phone camera fails the selfie check, and after the third try the trader opens a competitor’s app.
Use case · Crypto & Blockchain
Verify every trader, without losing them
Exchanges and wallets live or die by sign-up speed, yet KYC and AML checks are where traders give up: a selfie that fails, funds they cannot prove, a wait before the first deposit. IDVIA keeps them moving while every check stays in place.
Where it applies
Every account your users open
Each one asks for different checks, and each has a step where most users stall. IDVIA watches every step of every journey, so it is there at that exact moment.
Where onboarding breaks
Four moments where traders give up
Crypto onboarding has to meet banking-grade KYC and AML rules while competing with apps that sign you up in seconds. That gap is where traders leave.
02Proving where the money comes from
Source of funds requests stop traders cold: many have no payslip, or do not know which document counts.
03Questions that sound like suspicion
Travel rule and AML questions about wallets and transfers feel intrusive, and people leave rather than answer.
04Waiting to trade
Funds wait while a manual review runs. In a market that moves by the minute, many never place that first trade.
How IDVIA turns it around
One trader, four moves
Insights, Platform, Agent and Flow Finder work together on every sign-up, in real time and on top of the onboarding you already run.
Move 01
Spots the risk
Two failed liveness checks and a long pause on source of funds: Insights flags the trader as about to leave.
Learn more about IDVIA InsightsMove 02
Decides the move
Platform picks the best intervention for this trader at this step, and launches it instantly.
Learn more about IDVIA PlatformMove 03
Guides in person
A video agent shows how to pass the liveness check and explains why source of funds is needed, in the trader’s language.
Learn more about IDVIA AgentMove 04
Finds another way
No payslip? Flow Finder offers a bank statement or a tax return your AML policy already accepts.
Learn more about IDVIA Flow FinderYour KYC, AML and travel rule checks stay intact at every step, with a complete audit trail.
Key benefits
What changes for your exchange
More verified traders, faster first deposits and AML controls that never loosen.
More verified traders
Sign-ups that used to stall now reach the first trade.
Help at the hard step. IDVIA steps in at liveness and source of funds, where traders stall most.
Every valid alternative. When one document is missing, traders get another your policy accepts.
Measured, not guessed. Every recovered trader is tracked, so you see the impact in your own numbers.
Faster first deposits
Verified sooner, trading sooner.
Right first time. Guided captures mean fewer rejected selfies and documents.
Less manual review. Complete, consistent files cut the cases your compliance team checks by hand.
Momentum kept. Traders fund their account while the market still matters to them.
AML by design
IDVIA changes how each step is presented, never what the regulation requires.
Your controls stay yours. Screening, limits and risk scoring stay exactly as you configure them.
Only accepted alternatives. Flow Finder offers just the evidence your AML policy allows.
A complete audit trail. Every intervention is logged, from trigger to outcome, ready for regulators.
More use cases
Whatever your industry
Financial Services
Bank account openings, credit applications and loan requests.
Gaming & Esports
Player account creation, age verification and secure payments.
Insurance
Policy applications, claims processing and customer identity verification.
Telecommunications
Registration for new mobile lines or internet plans.
E-Commerce & Retail
Account creation, loyalty programmes and checkout completion.
Healthcare
Patient registration, health insurance policies and data verification.
Ready to verify more traders?
See how much revenue your exchange could recover, or talk to us about your onboarding.