01The ID scan fails
Glare on a plastic ID or a cracked camera blocks the scan, and the contract waits.
Use case · Telecommunications
Activate more lines, lose fewer sign-ups
New lines, number transfers and fibre contracts are lost to small things: an ID that will not scan, a credit check that worries, an address the system cannot find. IDVIA spots the customer about to leave and solves it online, before they head to a competitor.
Where it applies
Every line and contract your customers start
Each one asks for something different, and each has a step where most customers stall. IDVIA watches every step of every journey, so it is there at that exact moment.
Where onboarding breaks
Four moments where sign-ups stall
Telecom offers are easy to compare and easy to abandon. Any friction online sends customers to a store, or to a competitor.
02Proving where they live
Fibre and contracts ask for a recent bill, but many customers share a home or have gone paperless.
03A credit check that worries
People fear a credit check will count against them, hesitate on consent and close the tab.
04Transfers that drag
A number transfer stalls with no news, and customers cancel before the new line is live.
How IDVIA turns it around
One customer, four moves
Insights, Platform, Agent and Flow Finder work together on every order, in real time and on top of the sign-up you already run.
Move 01
Spots the risk
Two failed ID scans and a long pause on the credit check consent: Insights flags the customer as about to leave.
Learn more about IDVIA InsightsMove 02
Decides the move
Platform picks the best intervention for this customer at this step, and launches it instantly.
Learn more about IDVIA PlatformMove 03
Guides in person
A video agent explains what the credit check involves and how to scan the ID without glare, in the customer’s language.
Learn more about IDVIA AgentMove 04
Finds another way
Not keen on a credit check? Flow Finder offers a prepaid start or a security deposit your policy already accepts.
Learn more about IDVIA Flow FinderIdentity, SIM registration and credit checks stay intact at every step, with a complete audit trail.
Key benefits
What changes for your operator
More lines activated online, fewer calls and store visits, and checks that never bend.
More lines activated
Sign-ups that used to stall now go live.
Help at the right moment. IDVIA steps in at the ID scan, credit check or address, where sign-ups stall.
A way past every blocker. An address the system cannot find or a missing bill no longer ends the order.
Measured, not guessed. Every recovered customer is tracked, so you see the impact in your own numbers.
Fewer calls and store visits
Doubts solved online, the moment they appear.
Doubts solved online. Questions about credit checks or transfers are answered on the spot.
Fewer manual checks. Clean scans and verified data cut the orders your team reviews by hand.
Lower cost to serve. Every sign-up finished online is one less call or store visit.
Compliance by design
IDVIA changes how each step is presented, never what the regulation requires.
Your rules stay yours. Identity, SIM registration and credit checks stay exactly as you define them.
Only accepted alternatives. Flow Finder offers just the documents and channels your policy allows.
A complete audit trail. Every intervention is logged, from trigger to outcome, ready for audit.
More use cases
Whatever your industry
Financial Services
Bank account openings, credit applications and loan requests.
Crypto & Blockchain
KYC and AML checks for exchanges and wallets, without adding friction.
Gaming & Esports
Player account creation, age verification and secure payments.
Insurance
Policy applications, claims processing and customer identity verification.
E-Commerce & Retail
Account creation, loyalty programmes and checkout completion.
Healthcare
Patient registration, health insurance policies and data verification.
Ready to activate more lines?
See how much revenue your operator could recover, or talk to us about your onboarding.