01The age check will not pass
A blurry ID or a camera that will not focus blocks the age check, and the match starts without them.
Use case · Gaming & Esports
More players in the game, fewer lost at sign-up
Age checks, identity verification and deposits are where new players drop out, often minutes before their first match or bet. IDVIA spots who is about to quit and gets them playing, with every responsible gaming check in place.
Where it applies
Every way players join and play
Each journey asks for different checks, and each has a step where most players drop out. IDVIA watches every step, so it is there at that exact moment.
Where onboarding breaks
Four moments where players quit
Players arrive excited to play. Every check that feels slow or confusing turns that excitement into a closed tab.
02Documents at withdrawal
Asked for proof of address before a first payout, players stall and wonder whether the site can be trusted.
03Limits they do not understand
Mandatory deposit limits and responsible gaming questions confuse new players, who guess or leave.
04Payouts on hold
A withdrawal waits for manual checks with no update. The player loses trust, and rarely comes back.
How IDVIA turns it around
One player, four moves
Insights, Platform, Agent and Flow Finder work together on every sign-up, in real time and on top of the onboarding you already run.
Move 01
Spots the risk
Three failed ID captures and a player heading for the close button: Insights flags a high chance of churn.
Learn more about IDVIA InsightsMove 02
Decides the move
Platform picks the best intervention for this player at this step, and launches it instantly.
Learn more about IDVIA PlatformMove 03
Guides in person
A video agent shows how to capture the ID and explains why the age check is required, in the player’s language.
Learn more about IDVIA AgentMove 04
Finds another way
Camera not working? Flow Finder offers a photo upload or a bank ID check your licence already allows.
Learn more about IDVIA Flow FinderAge, identity and responsible gaming checks stay intact at every step, with a complete audit trail.
Key benefits
What changes for your platform
More players reaching their first game, smoother payouts and responsible gaming that never bends.
More active players
Sign-ups that used to stall now reach the first game.
Help before they quit. IDVIA steps in at the age check and first deposit, where new players drop out most.
Another way through. If the camera fails, players get another check your licence accepts.
Measured, not guessed. Every recovered player is tracked, so you see the impact in your own numbers.
Smoother deposits and payouts
Fewer checks stuck in review.
Right first time. Guided captures mean fewer rejected IDs and documents.
Fewer manual reviews. Complete files cut the withdrawals your team checks by hand.
Fewer support tickets. Doubts are solved in the moment, not through your help desk.
Responsible by design
IDVIA changes how each step is presented, never what your licence requires.
Your safeguards stay yours. Age checks, limits and self-exclusion stay exactly as your licence requires.
Only accepted alternatives. Flow Finder offers just the checks your regulator allows.
A complete audit trail. Every intervention is logged, from trigger to outcome, ready for your regulator.
More use cases
Whatever your industry
Financial Services
Bank account openings, credit applications and loan requests.
Crypto & Blockchain
KYC and AML checks for exchanges and wallets, without adding friction.
Insurance
Policy applications, claims processing and customer identity verification.
Telecommunications
Registration for new mobile lines or internet plans.
E-Commerce & Retail
Account creation, loyalty programmes and checkout completion.
Healthcare
Patient registration, health insurance policies and data verification.
Ready to get more players in the game?
See how much revenue your platform could recover, or talk to us about your onboarding.