01Data-Driven Onboarding Diagnostics
Insights observes user behavior across the journey, flags abandonment patterns, and clearly identifies what steps need optimization.
IDVIA Insights
Understand what’s working, and what’s not
IDVIA Insights continuously analyzes your onboarding process to uncover friction points, drop-off patterns, and untapped opportunities for improvement. It connects with your existing flow, no redesign required.
What it does
Actionable intelligence at your fingertips
Insights follows every step of your onboarding and plugs into the flow you already have. Your team sees where users struggle, what to change, and whether the change worked.
02Smarter Flows, Better User Outcomes
When a user is flagged as likely to drop off, Insights can recommend or trigger alternate onboarding paths tailored to keep them engaged. These are fully designed experiences, more than suggestions.
03Real-Time, Measurable Insights
Track onboarding performance with clarity: A/B testing, behavioral comparisons, and dashboards that help teams iterate faster without heavy tech lift.
The experience behind our AI
Critical infrastructure for your onboarding
- 2B+ transactions processed
Transactions include
- Assisted video identification
- Unassisted video identification
- Document verification
- Document signing
- Qualified custody
- and more
- 106K+ rescue flows run
- 200 countries supported
- 99.9% platform availability (SLA)
- Global regulatory compliance 15+ certifications · QTSP · ETSI
- 15+ years of engineering in regulated deployments
- All regulated verticals
Trained on the process, not on the data.
Our AI learns from how each process unfolds, never from who goes through it.
- Encryption
- Anonymised data
- GDPR compliance
Want to Boost your Onboarding Success to 100%?
Contact us today and never lose a customer again!